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Most would agree that plumbing issues are no fun for anyone. However, if you’re dealing with them they can slow down a day and make some tasks next to impossible to accomplish. We understand this and take pride in providing the best service and care to our Conway, SC customers. We want happy customers as well as lifetime customers. We promise to provide top-notch service and maintenance, as well as repair and replacement. We do it all. From Water Heater Replacement to repairing a glitchy garbage disposal, our experienced plumbers get the job done right.
Priceless Customer Service
You can’t put a price on customer service. It begins the moment our customers make first contact with us. From that first phone call, our customer service representative listens intently and takes steps to schedule an appointment with our skilled and experienced technicians. We understand that listening is a very important part of providing the best customer care possible. This is why our customer service representatives ask questions and make note of the things our customers tell us. We understand that plumbing emergencies don’t always take place at the most convenient times, this is why we offer round-the-clock service for our customers. Rain or shine, day or night, holiday season, or on a workday, we are committed to being there when you need us most. Our professional plumbers handle residential and commercial plumbing needs, and more. Our number one mission is to make our customers happy.
Our Professional Plumbers
Regardless of what our customers need, we’re committed to meeting those needs. From Water Heater Replacement to water filtration, we provide a full menu of services to our customers. Our plumbers receive ongoing training to stay abreast with the latest techniques and technologies of the industry. Our plumbers show up, assess the situation, and work quickly and efficiently to resolve your plumbing issues. Plus, we don’t leave a mess for you to clean up. Our customers are like family to us, and we respect their homes and offices. It’s our goal to gain and keep customers for life, not just a service or repair call or two. We take pride in the fact that our plumbers have passed the Benjamin Franklin Plumbing team serving Conway, SC training as well as the ethical conduct training. Plus, we want our customers to have peace of mind in knowing that our company is committed to following all federal, state, municipal, and county governing laws, regulations, and ordinances in alignment with the plumbing industry. If your tankless water heater is on the blitz, you may benefit from Water Heater Replacement. We will assess the situation and determine if repairing your existing water heater is the best decision. If we can effectively repair your water heater, we will. However, if the issues with your water heater have become chronic and costly, you may benefit more from a new water heater. We take this approach to any and every plumbing issue and always keep our customers in the information loop. Our goal is to help guide your decision-making with the right information.
Service and Maintenance
We stand behind regularly scheduled service and maintenance. These visits help keep things running well and also help to catch issues before they become large and expensive. We believe that an ounce of prevention can be worth a ton of cure. This is why we advise our customers to follow the recommended service and maintenance schedule for their appliances and plumbing issues. These visits allow us to make adjustments, replace worn parts, and tweak anything that may need to be tweaked. A routine service and maintenance visit may reveal that your water heater is on its last legs. In situations like this, we perform a full assessment and share the results with our customers. We want our customers to know how and why we arrive at a certain conclusion. Sometimes, Water Heater Replacement is the most efficient and sustainable option for our customers. This can be particularly true when dealing with older less efficient appliances. There are times when an appliance has reached the end of the road and it’s time for a new one. However, we always want our customers to understand why Water Heater Replacement, or any kind of appliance replacement, is the best option.
Repair and Replacement
Even with the recommended service and maintenance, things can still go wrong. Parts wear out or malfunction, or simply stop performing the way they’re supposed to. Our plumbers will find what’s wrong and repair your issue. Conversely, if we run into something that can’t be effectively repaired, we will replace it. For example, if your 11-year old water heater has stopped heating water and your showers run cold after five minutes, you need Water Heater Replacement. Sometimes, a new installation is the best option when it comes to chronic plumbing issues.
We are plumbing experts. We know how things are supposed to work. We understand when it’s time to replace a garbage disposal system, or a toilet, or your entire septic system. We will explain why a new installation is the best way to go and walk you through the steps after we make recommendations. From Water Heater Replacement to garbage disposal replacement, we keep our customers in the loop and replace old worn-out appliances and plumbing issues with more efficient and sustainable options. We know that replacing a water heater can be expensive but often needed when you’re taking cold showers on repeat. As with any plumbing appliance, nothing lasts forever. Our Water Heater Replacement, just like many of our services, is often needed once an appliance has rounded its last corner in terms of performance.
If you’re having issues with an old water heater and need Water Heater Replacement, give us at Benjamin Franklin Plumbing of Myrtle Beach serving Conway, SC a call. Moreover, if you’re having any plumbing issues, we’re the team for the job. It doesn’t matter when or where you experience a plumbing issue…home…or work…we’re on it. We’ll show up and resolve your issues rain or shine, night or day, 365 days a year. One call does it all.